Book Now
  • Policies

Privacy Policy

At Huters Hotels & Residences (“Huters”, “we”, “us”, or “our”), we are committed to safeguarding the privacy and personal information of our guests, customers, website users, and loyalty members. Your trust matters greatly to us, and we strive to uphold the highest standards of data protection and transparency.

This Privacy Policy describes how we collect, process, use, share, and protect personal information when you interact with our hotels, restaurants, spas, booking platforms, digital applications, and loyalty services. By accessing our services, you acknowledge that you have read and understood this Policy.

This Policy applies to personal information collected through:

  1. In-person hotel stays and check-ins 
  2. Restaurants, cafes, bars, spas and wellness centers 
  3. Online booking systems, mobile apps, and websites 
  4. Customer support and feedback channels 
  5. Loyalty and membership programs 
  6. Events, surveys, promotional activities, and digital marketing 

We may collect the following categories of information: 

Personal Information 

  1. Name, age, gender, date of birth 
  2. Contact details (phone, email, address) 
  3. Identification documents (passport, ID proof) as required by law 
  4. Payment details (credit/debit card, billing info) 

Stay & Service Information 

  1. Booking and reservation details 
  2. Check-in/check-out records 
  3. Food & beverage preferences 
  4. Spa, wellness, and facility usage 
  5. Event participation or special requests. 

Digital & Technical Information

  1. IP address, device data, browser type 
  2. Cookies, tracking pixels, and usage analytics 
  3. Location data (if permitted by device settings) 

Loyalty & Marketing Information 

  1. Membership/loyalty account details 
  2. Rewards, transactions, and preferences 
  3. Subscription and communication preferences 

Your information may be used for the following purposes: 

  1. Managing hotel bookings and stays 
  2. Providing requested hospitality or ancillary services 
  3. Personalizing guest experiences & preferences 
  4. Processing payments and invoices 
  5. Verifying identity and meeting legal requirements 
  6. Operating loyalty or membership programs 
  7. Communicating offers, promotions, or updates (with consent) 
  8. Conducting research, analytics, and service improvements 
  9. Ensuring safety, security, and regulatory compliance 

Depending on the jurisdiction, processing may be based on: 

  1. Consent 
  2. Performance of a contract (e.g., booking) 
  3. Compliance with legal obligations 
  4. Legitimate business interests (e.g., fraud prevention, analytics) 

We may share your personal information with: 

  1. Affiliated hotels and subsidiaries of Huters 
  2. Travel agents, booking platforms, and business partners 
  3. Payment service providers and financial institutions 
  4. IT, analytics, and cloud service providers 
  5. Marketing, customer experience, or loyalty vendors 
  6. Government authorities or regulatory bodies when required by law 

We do not sell your personal information to third parties. 

Our digital platforms may use cookies, analytics tools, and tracking technologies to: 

  1. Improve website functionality 
  2. Personalize interactions 
  3. Measure usage patterns and performance 

Users may manage cookie preferences through browser settings. 

We maintain appropriate administrative, technical, and physical safeguards to protect your personal information against accidental or unlawful destruction, loss, access, disclosure, or misuse. 

Our services are not intended for minors without parental or guardian consent. We do not knowingly collect data from children below the age required by applicable laws.

We may update this Privacy Policy from time to time to reflect legal, operational, or service-related changes. Updates will be posted with a revised “Last Updated” date. 

For privacy-related questions, requests, or concerns, you may contact: 

Huters – 
Email: 
Phone: